<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/ce349bfd-0009-4d88-98a6-38244d9e7962/Slack.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/ce349bfd-0009-4d88-98a6-38244d9e7962/Slack.png" width="40px" /> Slack is our primary communication hub both internally and externally. We don’t have a lot of rules but we adhere to a simple set of principals that makes comms transparent and beneficial for all parties involved.

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Best Practices

• We post in public places where possible to support transparency and discoverability
• We try and “think out loud” in appropriate channels for actionability
• We use the Canvas feature for projects to promote fluid timeline visibility
• We use the Pin feature for items or conversations that will be pivotal or revisited often
• We use a bolded subject line for important updates so they’re easy to scan
• We try to use threads to organize discussions to avoid cluttering the channel
• We include deadlines and @mentions with all requests to promote accountability and clarity
• We trust each other to complete asks in the time frame that was requested
• We give clear direction when looking for feedback on project specifics, using the following…
  • What are the next steps?
  • When do you need feedback?
  • What input have you had from the client so far?
  • When is the deadline or next meeting?
• We love an emoji reaction

Channel Creation

• We create channels for Internal non-client Client Projects (prefixed with bunsen)
• We create channels for Internal Client Projects (prefixed with prj)
• We create channels for External Client Projects (prefixed with shared-bunsen)

Channel Directory

bunsen-internal a place to talk to the entire internal team

bunsen-standup a daily standup channel for ongoing project task work

bunsen-design designers rally in here around needed feedback and general design comms